The Atrium at North Central Baptist Hospital

Genelyn nurse assistant unit 3 west I was in room 316

My stay here at north central was very very good. All my nurses and Drs and nurse assistants were all amazing. But there is always some that go above and beyond than others and this goes for Genelyn shes the nurse assistant in unit 3 WEST in the morning. I was in room 316 on the third floor unit 3 WEST . Genelyn was so sweet and so patient she always and I mean always had a smile on her face and she always made sure that I had what I needed she would check in on me very often not only to check vitals and sugar she would peek in and see if I wanted to shower if I needed something to drink if I was in any kind of discomfort. She really made me feel cared for and it’s rare that you ever have someone whom is so caring and whom has patience. She is such an amazing nurse assistant.. I hope that if I ever have to be back in the hospital I hope she is the nurse assistant whom is assigned to care for me!! Thank you Genelyn for being such an amazing, sweet, warm hearted person and for taking such GREAT care of me!!! MAY GOD BLESS YOU AND YOUR FAMILY NEAR AND FAR ALWAYS 🙏🏼✝️📿🙌KEEP UP THE AMAZINGLY GREAT OUTSTANDING JOB THAT YOU DO 🩺🌡️🤒💉STAY SWEET AND ALWAYS SMILING🤗THANK YOU ❤️🙏🏼

The nurse assistant name is GENELYN in unit 3 west I was in room 316 on the third floor!!!

I have an adult son with special needs, and getting blood work done for him is always a challenging experience. I choose Pediq-lab (20 Madison Oak Dr, San Antonio, TX 78258) primarily because of the outstanding nurses, Margo and Cory. They are kind, patient, and always go out of their way to accommodate my son's unique needs. I am truly grateful for the extra effort they put into making the blood draw process as smooth as possible.

However, scheduling appointments with Pediq-lab has been somewhat challenging. Despite multiple attempts from various doctor's offices to send the required paperwork, the scheduling team frequently claims they haven’t received the fax, even when I provide confirmation numbers. These faxes are often sent multiple times but still don’t appear in the system, sometimes even after 2 or 3 weeks. This forces me to visit the doctor's office in person to collect the paperwork and personally deliver it to the lab, which is especially difficult given my son's special needs. When I raised this concern with the scheduling team, I was told they couldn’t confirm when faxes would be processed. On another occasion, despite explaining that this has been a recurring issue, the representative was unable to resolve the situation, and the call ended without any resolution. It would be extremely helpful if the scheduling team could ensure that faxes are processed in a timely manner, as it would greatly simplify the appointment scheduling process for caretakers who already have a lot to manage.

During my most recent visit, I had to drive to the doctor’s office again to retrieve the fax. However, Margo, the incredible nurse, took it upon herself to personally fax it for me. She didn’t have to do this, but she did, and I’m truly grateful for her effort. Afterward, the scheduling team went ahead and scheduled the appointment after I mentioned that Margo had faxed it directly from NCB. I brought the hard copy with me to be on the safe side.

Margo and Cory are exceptional professionals who consistently go above and beyond to provide excellent care. I am deeply thankful for everything they do. They are real gems in the medical field, and I can’t express enough how much I appreciate them. The 5 stars is for Margo and Cory. Thank you, Margo and Cory!

The staff here is awesome from the RNs to PCTs to Internal Dr.The guys who did my MRI were awesome made it very comfortable!! The Nero Dr was very kind.Everyone is pretty nice and awesome here Even though I was in excruciating pain when I arrived they made it better they made my stay easier A week here so far and they made getting better easier!! I got the best RNs thank you to the whole staff!!! Specially RN VI above and beyond kindness,3 west is the best from room 327!Thank yall !! thank you.Thank you Dr ZaJac and DrDeepa.